Our Commitment: Always Reliable
“We believe that our words and actions matter, and others will be able to tell if we truly care or not. Our goal is to deliver exceptional value to our customers, prospects, and employees. The better we operate, the better we can serve others.”
Mike Tachick, President
For 40 years, Dairyland has sought to be a change maker for the corrosion prevention industry in not only providing rugged products but also reliable support. The folks here have a genuine passion for their work and making your experience as simple and straightforward as possible. We can support you whether you are still researching your needs and aren’t sure what product fits your application, or if you are deep into an install in the field and need some troubleshooting backup.
That’s why we created a set of values that is geared toward treating each contact, customer, and stakeholder as unique and important. Our ability to listen, a portfolio of rugged and fail-safe products, and our commitment to reliable tech and customer support are what make Dairyland a trusted partner around the world.
Listening To Our Customers
Here at Dairyland, we are more than just a voice on the phone. We want to develop a strong personal connection with you as our customer, and we accomplish that through listening to your questions, suggestions and concerns. Many of our innovations over the last four decades have been developed because of the needs and suggestions of people like you. Dairyland has pioneered new technologies and set new standards in the market in order to solve problems – everything from isolation issues in CP systems to over-voltage protection from lightning and AC fault current. Our first product, the Neutral Isolator, was invented by Henry Tachick in 1983 as a direct response to dairy farmers’ concerns with stray voltage as a nuisance to cattle. Since the beginning, we have been listening to the needs of our industry and responding with reliable solutions.
Building Safe, Reliable Products
When you buy a product from Dairyland, you can expect outmatched safety features and a virtually unlimited lifespan. Our decouplers are designed to be “fail-safe,” a standard that Dairyland set and introduced to the corrosion prevention industry. During an over-voltage event, or in the very rare case of product failure, your device is designed to close to ground, safely passing any harmful voltage away from workers or equipment.
Product failure is calculated at 0.005%, so rare that our customers have only reported a handful of failures over the last 30 years globally. Dairyland is committed to providing quality, reliable products that will last a lifetime.
Don’t take our word for it, however. We have accumulated many independent, third-party certifications, ensuring that our product performs to the top standard worldwide. Some examples include:
- Listings by Underwriter’s Laboratories (UL) in the U.S. and Canada for electrical grounding safety codes,
- Stringent testing by UL for hazardous location use, and
- Additional third-party certifications to meet CE, ATEX, IECEX, EAC and other requirements for most international markets.
We also meet strict ISO 9001:2015 requirements for our business operations and management. This standard sets the bar for quality processes and quality products, covering our entire operations, and we have shown continuous improvement in meeting this high standard.
Strong Technical Resources
Commitment requires more than quality engineering and design. We are committed to providing excellent technical training and support to our customers. In fact, we travel around the world to provide extensive technical training at industry conferences and to individual companies. Through our expertise in isolation and grounding, we are a strong resource within the corrosion prevention industry.
We want you to be able to use and understand your product with ease, so you can have the confidence in its reliability like we do. That’s why we created the Knowledge Base, an online resource full of white papers, application guides, videos, and interactive tools that can be accessed on a self-service basis. You can use it to start learning all about how our decouplers work and how you can apply them to your specific needs.
Commitment to You
All this adds up to something we highly value: serving people and meeting their needs above selling products. At Dairyland, we are generous with our time and experience, willing to spend the time needed on the phone to help address your needs. We know that the more time we invest in you as a customer, the more trust we gain as experts in the industry. We also know that our knowledge, however extensive, will meet limits. So if your topic is outside our areas of expertise, we have many other knowledgeable industry contacts that can help you.
We truly value each and every customer, and this pushes us to resolve your requests as efficiently as possible. Our customers love our turn-around times, getting them from inquiry to quotation fast. Dairyland’s has a 98% favorability rating from ongoing customer surveys, yet another metric for our value-focused support. We look forward to assisting you in the near future!